02 · Capability
See how your brand appears across the AI systems buyers use.
CiteSurge can show how your brand appears in ChatGPT, Claude, Perplexity, Gemini, Google AI Overviews, Google AI Mode, Bing Copilot, Grok, and Meta AI. Availability depends on provider configuration, readiness, project enablement, plan limits, and reliable evidence. Each dated observation keeps the answer, mention, visible citation, market, prompt, and availability attached to the AI system that produced it.
The problem
Why measure each AI system?
The same buyer question can produce different brands, explanations, and source links in different AI systems. A blended score hides those differences. CiteSurge keeps every supported result tied to its system, prompt, market, date, answer, mention, visible citation, and availability state.
Work and deliverables
What does CiteSurge measure?
Current paid plans run every 30 days by default. Coverage depends on the systems, prompts, markets, provider readiness, and plan limits enabled for the project.
- Dated observations from the nine named AI systems when each provider is configured, ready, enabled for the project, and returning reliable evidence, within plan limits.
- Brand mention and visible citation classification for each approved buyer question.
- Answer, prompt, market, timing, and source context retained with each result.
- Neutral unavailable states when a provider or response does not support a reliable measurement.
In the platform
Built into the platform.
The CiteSurge platform features that carry multi-engine monitoring work.
Detected competitors
After your brand brief and first audit, CiteSurge finds the competitors AI answers name in your category, so nobody has to list them by hand.
Each detected competitor is yours to review, and the panel shows where the engines already look for your category.
- Detected competitors to review
- Where engines already look
- Competitor leaderboards
Recommendation and buyer fit
See whether an AI answer recommends your brand, and how it describes you against the constraints in the buyer's own question.
Buyer fit covers budget and pricing, integration, organization size, geography and language, and use-case capability. Each result is meets, partly meets or fails, with the quoted text behind it.
- Recommendation level for each answer
- Buyer fit by constraint
- The quoted answer text behind each result
Answer change alerts
Get an alert when a comparable AI answer about your brand changes in a meaningful way, with the old and new answer side by side.
Each alert keeps both excerpts, when each was captured, and the engine, market and language, in a 30-day feed inside the dashboard.
- Old and new answer excerpts
- Capture time of each answer
- Engine, market and language
- A 30-day alert feed
Buyer Agent Journey
Simulate a buyer task with an AI agent and see whether it finds the right product, plan and market, uses correct facts and sources, and stops at the right point.
You see every step the agent took, the sources it used, what it chose, where it failed and whether the result repeats on a later run. Each run reports seven results that are never folded into one score: completion, accuracy, required qualifiers, source quality, selection, safety and failure point.
- Seven results for each run
- Step-by-step decision detail
- A report in HTML and PDF
- Report files in the project export
Community Demand Intelligence
Turn the questions customers ask in your own community channels into demand themes and new prompts to track, starting with Discord.
You choose the channels and map them to your brands. CiteSurge groups recurring questions into themes for each brand and time window, and drafts prompts that stay switched off until you enable them. Messages are kept for 0, 7, 30 or 90 days, as you choose.
- Channel connection and scope confirmation
- Demand themes by brand and time window
- Prompt drafts you enable
- Export and delete now
PlanEnterprise
Prompt Coach
Ask the coach in your dashboard which prompts to track. It reads your brands and current prompts and suggests GEO and AEO prompts to add.
The coach works inside the dashboard, next to the prompt library it suggests for.
- A chat inside the dashboard
- Prompt suggestions based on your brands and prompts
PlanEvery paid plan
See every feature on the capabilities page.
The outcome
What does your team receive?
Your team receives a system-by-system view of where the brand is cited, mentioned, or absent when reliable evidence is available. Each result remains dated and scoped, so later observations can be compared without pretending every AI system behaves the same way.
- Per-system answers, mentions, and visible citation evidence where available.
- Current paid plans run every 30 days by default, with each run date and project scope kept visible.
- Competitor and source context linked back to the contributing observations.
- Unavailable evidence reported as unavailable, never converted into measured absence.
Supporting evidence
What supports the measurement?
A reviewable observation shows which prompt ran, which AI system answered, which market applied, when the run occurred, what answer was returned, whether the brand appeared, which visible citation URLs were present, and whether evidence was unavailable.
01
CiteSurge supports nine named AI systems when each provider is configured, ready, enabled for the project, and returning reliable evidence; unavailable results retain a neutral state.
CiteSurge · eight AI platform guides02
OpenAI documents OAI-SearchBot, ChatGPT-User, and GPTBot as separate controls for search, user-requested access, and potential training, which is why crawler access and answer evidence cannot be treated as one measure.
OpenAI · Publishers and Developers FAQ03
Mentions, citations, and referral clicks stay distinct in CiteSurge reporting because each has a different observation method, denominator, and limitation.
CiteSurge · mentions versus citations04
Our one-project Claude and Grok study compares recorded source order, page-date signals, and citation records across 180 answers.
CiteSurge · original citation research
Methodology boundary. CiteSurge records what it sees, identifies the gap, records the recommended changes and completed work, and measures again. The public method preserves scope, evidence, and limitations. Delivery details remain private.
Frequently asked
Common questions
Which AI systems does CiteSurge support?
CiteSurge supports ChatGPT, Claude, Gemini, Perplexity, Google AI Overviews, Google AI Mode, Bing Copilot, Grok, and Meta AI when each provider is configured, ready, enabled for the project, and returning reliable evidence.
Why keep AI systems separate?
Each run can return different answer, mention, and citation evidence. Separate records preserve which system produced an observation instead of implying that one result represents every platform.
How do you choose tracked prompts?
Tracked questions are scoped from the project's brand brief, entity record, offering, audience, markets, competitors, existing questions, and latest audit. The project owner can review and manage the active set within plan limits.
How often do monitoring runs happen?
Current paid plans run every 30 days by default. Actual coverage depends on enabled prompts, markets, AI systems, provider readiness, and applicable limits.
Can customers review the answer evidence?
Supported customer views retain the response, prompt, citations, mentions, engine, market, and run context that are available for the observation.
What happens when an AI system is unavailable?
CiteSurge reports a neutral unavailable or not-measured state. Provider readiness and missing citation metadata are not treated as evidence that a brand was absent.
Which AI systems do your buyers use?
The audit establishes how your brand appears across supported AI systems for approved buyer questions. CiteSurge can then monitor the agreed systems, markets, and prompts. Current paid plans run every 30 days by default.
Before delivery begins, CiteSurge and the client assign the work, decisions, and approvals.